Cancellation Policy

Late Cancellation and No-Show Policy

Late cancellations (the day of the appointment) and now shows are almost impossible to fill with another client.  Hence the appointment that was allocated to yourself becomes vacant and the business does not receive any remuneration for the time allocated.

To maintain the viability of the Clinic and its employees and provide treatment sessions for other clients, we expect cancellations the day prior to the appointment.  There are both email and text messages the day prior to your appointment to give you plenty of chance to cancel if need be.  Thanks for understanding!

Cancellations can be done via:

  • phone call to 02 6253 2388
  • email to
  • Or on our clinic 88 contact form on our website

Late cancellations or No Shows will incur a 50% cost of the appointment.

All appointments receive a reminder text message (and email if applicable).  If you need to cancel or change your appointment, please do so when you receive this reminder.