Patient Feedback Form

Improving our service

Are we meeting your needs?

Clinic 88 is committed to providing a high standard of care and meeting the needs of patients. We would appreciate you taking some time to let us know what you think we do well and where we can make improvements.

We want to hear from you

If you have a concern, chances are that you are not alone. Your feedback could make us aware of problems that we don’t know about. So, we want to hear from you.

Let’s talk

Please discuss any concerns or questions you have about your treatment with your treating Therapist. In health care, it is especially important that people understand what is happening and feel comfortable about it.

You are welcome to speak to other staff if you have any issues you wish to raise.

Alternatively, use the feedback form overleaf.

What to expect

If you have a complaint, we will respond to it promptly and sensitively. Feedback information is

Treated as confidential and managed according to privacy obligations.

You can play an important role in resolving the problem by providing as much relevant information as possible, such as documents and the names of staff you have dealt with.

The practice manager deals with all complaints and ensures that all serious complaints are brought to the attention of the practice partners.

We investigate complaints thoroughly to know what happened and why, and ways to prevent it happening again.

We will keep you informed at all times so you know what is happening.

What we will do

We will work with you to assess the most appropriate way to resolve the problem and the best outcome. We ask you to consider the outcome you would like and we will strive to provide it.

We will provide you with all the facts about what happened and any strategies we have devised to improve our service as a result.

Improving our service

Compliments and complaints are discussed at staff meetings and weekly meetings of our Therapists and. We work together to find ways to improve and keep staff informed of what has happened.

Ways to give feedback

Please place the completed feedback form in the suggestion boxes provided, or mail it to:

Clinic 88

43/21 Wiseman Street, Macquarie, 2614

Or, you can send us an e-mail message setting out your concerns:

If you would like us to follow up your comments please provide your name and contact details.

Post Code
Day time tel no
Other telephone
Special needs – do you have any special needs? e.g. do you require an interpreter? Are you hearing impaired?